Opal is responsible for leading the development, direction, and execution of the company’s Consumer Insights and Multicultural Engagement (CiMe). The CiMe team exists to help Trustage and credit union partners better understand consumers, identify business opportunities, develop action plans, and execute those plans using a multicultural lens to better serve more customers and generate substantial business growth.
She is also a published poet, emcee, bestselling author, and podcast host. In 2020 Opal was named as one of Wisconsin’s Most Influential Black Leaders by 365 Media and received the Dominican Mission Alumni Award from Edgewood College in 2022. The Dominican Mission Award recognizes alumni who have demonstrated a commitment to social justice or a history of extraordinary volunteer experience in the community, country, or the world.
Opal holds a Master of Science in Organizational Development from Edgewood College and a Bachelor of Science in Psychology from the University of Wisconsin-Parkside. Opal also holds a Credit Union Development Educator (CUDE) designation.
Opal serves as the Vice President of the Lussier Community Education Center Board of Directors, on the Advisory Council for The Melanin Project, and as the Communications Director for the African American Credit Union Coalition (AACUC) Midwest Chapter Board.